The respectful understanding of what another person is experiencing, which Rosenberg insists is presence with their feelings and needs rather than advice, reassurance, or analysis.
Tensions
Rosenberg treats empathy as a genuine connection and an end in itself. Voss teaches tactical empathy as an instrument for winning negotiations, raising the question of whether instrumental empathy is still authentic when the behavior is identical.
Related Concepts
relationships | listening | needs | negotiation | trust